Privacy Policy

1. Scope of This Policy

This Policy applies to:

• Our mobile app Chirp AI Spoken English
• Websites and admin / tutor web services we operate
• Customer support and service communications

This Policy does not apply to third-party services you open through the Platform (for example UPI apps, Google Play, or Razorpay).

2. Information We Collect

a. Information You Provide

• Name, email, phone (if provided), and profile details
• Account credentials and sign-in method (for example Google or email)
• Learning preferences (home language, English level, goals, profession)
• Feedback, queries, or support messages

b. Device & Technical Information

• IP address
• Device type, model, and OS version
• App version
• Install referrer / campaign data when available
• Push notification tokens

c. Learning & Session Usage

• Lesson progress, XP, streaks, and practice history
• Chirp AI conversation topics and session metadata
• Tutor chat and call session records needed for billing and support
• Crash logs and diagnostics

d. Payment & Wallet Information

• Subscription status and related transaction identifiers
• Wallet / talktime balance and top-up history
• Payment confirmations from Google Play or Razorpay (we do not store full card or UPI PIN details)

e. Audio & Communications (Feature-Dependent)

If you use voice features, audio may be processed to enable live tutor calls or AI speaking practice. We use this only to provide the feature, improve quality, and handle abuse or support requests where needed.

3. How We Collect Information

We collect information:

• Directly from you (onboarding, profile, purchases)
• Automatically (app usage, analytics, crash reporting)
• From third-party services you connect (for example Google sign-in or payment providers)

4. How We Use Your Information

We use your data to:

• Provide spoken-English lessons, Chirp AI practice, and tutor sessions
• Personalize learning paths and recommendations
• Process Premium subscriptions and wallet top-ups
• Bill tutor calls and chats from talktime balance
• Send service notifications (calls, chat, account, billing)
• Improve features, performance, and safety
• Prevent fraud, abuse, and unauthorized access

5. Analytics & Infrastructure

We may use third-party services such as:

• Google Firebase (authentication, database, analytics, crash reporting, messaging)
• Payment processors (Google Play Billing, Razorpay)
• AI / voice providers that power Chirp AI conversations

These providers process data only as needed to run the App and under their own privacy terms.

6. Sharing of Information

We do not sell your personal data.

We may share information with:

• Service providers (hosting, analytics, payments, AI/voice)
• Tutors, limited to what is needed for your booked or ongoing session
• Legal authorities when required by law
• Business transfers (for example merger or acquisition)

7. Legal Basis for Processing

Where applicable, we process data based on:

• Your consent
• Performance of a contract (providing the App and paid features)
• Legitimate business interests (security, improvement, support)
• Legal obligations

8. Cookies & Tracking Technologies

On our websites and in the App we may use:

• Cookies
• SDKs
• Similar analytics technologies

These help us understand usage, improve performance, and secure the Platform.

9. Data Retention

We retain your data only as long as necessary to:

• Provide services and maintain your learning progress
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

10. Data Security

We use industry-standard measures such as:

• Encrypted connections
• Access controls
• Secure cloud infrastructure

No system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Withdraw consent where processing is consent-based
• Opt out of marketing communications

To exercise your rights, contact us below.

12. Children’s Privacy

Our App is not intended for children under 13.

We do not knowingly collect personal data from children under 13. If we discover such data, we will delete it.

13. Third-Party Services

The Platform may link to or integrate with third parties such as:

• Google / Google Play
• Razorpay and UPI apps
• AI and voice service providers

We are not responsible for their privacy practices.

14. International Data Transfers

Your data may be processed in India and other countries where our service providers operate.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

We will note changes by updating the “Last updated” date. Continued use means acceptance of the updated Policy.

16. Contact Us

If you have questions about this Privacy Policy, contact:

Adzvortex Solutions LLP
Email: support@chirpai.app