Refund Policy

1. What You Can Buy

Chirp AI Spoken English may offer:

• Premium subscription — unlocks paid learning features such as the full spoken-English lesson path
• Wallet / talktime top-ups — credits used for tutor audio calls and chat sessions

These are separate products. Buying one does not automatically refund or convert into the other.

2. Premium Subscription & Auto-Renewal

Premium may include a trial period and then recurring billing (for example via Google Play Billing or Razorpay / UPI, depending on your device).

• Subscriptions are auto-renewing unless canceled in time
• Your payment method is charged at the start of each renewal period
• Manage or cancel Google Play subscriptions in Google Play subscription settings; manage Razorpay / UPI autopay through the App’s subscription controls and your UPI / bank settings where applicable

3. No Refund Policy (General)

All purchases are non-refundable, except where required by applicable law or the payment platform’s policies.

This generally means:

• No refunds for unused Premium subscription time
• No refunds for unused wallet / talktime balance
• No refunds for accidental purchases
• No refunds after a subscription renewal has been successfully charged
• No refunds because learning outcomes (fluency, exams, jobs) were not achieved

4. Free Trials (If Offered)

If a trial is offered:

• You will not be charged during the stated trial period
• When the trial ends, paid Premium billing may start automatically
• Cancel before the trial ends if you do not want to be charged

5. Cancellation

• You can cancel Premium anytime according to the payment method you used
• After cancellation, Premium access usually continues until the end of the paid period
• No partial refunds are issued for mid-cycle cancellations
• Canceling Premium does not automatically refund remaining wallet balance

6. Wallet / Talktime Top-Ups

Wallet credits are consumed when you use billable tutor calls or chats. Once purchased, credits are generally non-refundable and non-transferable, including if you stop using tutor features.

7. Payments via Third-Party Platforms

Payments may be processed by:

• Google Play Store / Google Play Billing
• Razorpay (including UPI apps on your device)

• Refund handling may follow that platform’s rules
• In some cases you must request a refund directly through Google Play or your payment provider

8. Exceptional Cases

Refunds may be considered only in rare cases such as:

• Duplicate charges for the same purchase
• Clear technical billing errors on our side or the payment platform’s side

These are reviewed at our sole discretion and/or according to platform rules.

9. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the App means you accept the updated Policy.

10. Contact Us

For billing, Premium, or wallet issues, contact:

Adzvortex Solutions LLP
Email: support@chirpai.app